Last updated: September 26, 2026
Requesting a refund
Request a refund from Purchases when the option is available, or contact contact@omareltaweel.com with your order number. Do not send card details. Requests are reviewed according to the product, payment status and content access.
Payment errors
Incorrect, failed, or duplicate charges are checked against the payment provider’s record. Confirmed errors are refunded.
Digital delivery
There are no physical shipments or shipping fees. If a confirmed purchase cannot be delivered to your account after review, you may request a full refund for that item.
Books and courses
Course refunds are available within 7 days of purchase, with less than 25% viewed, an unrestricted account and complete payment and viewing records. Book requests before opening and other cases require support review. Outside automatic refund conditions, support reviews delivery failures, unresolved material defects and applicable legal rights. A progress value of 0% alone does not mean access has not begun.
Online sessions
Request cancellation before the appointment. If the provider cancels, you may choose another time or a full refund. No-shows are not automatically refundable.
Review and payment
We aim to acknowledge requests within two business days and decide within seven business days after receiving complete information. Approved refunds return to the original payment method; bank processing times vary.